technical support

Contact Information

Tel. 905.707.1234 | techsupp@esna.com

Hours of Operation

Mon - Fri, 7am - 7pm [EST]

Emergency Information

Extended notification service is available for emergencies after hours. A Technical Support Engineer is always on call within these hours, and your call will be returned within the hour.

Non-Emergency Information

Sometimes an installer wishes to perform the installation outside of these hours and wishes that Technical Support be made available upon demand. In this instance, Esna Technologies requires 48 hours advance notice in order to have somebody available, and a charge may apply for the after hours service.

Before Calling For Technical Support
  1. Have your PIN number ready
  2. Make sure that the problem being reported can be reproduced
  3. If the problem is intermittent try to determine if the problem is traffic or port related
  4. Make sure all cable connections are secure
To expedite a solution to the problem, gather the following information about the site:
  1. Sentinel number
  2. Which product platform are you calling about (exact version number)
  3. Number of ports
  4. Type of integration used
  5. Telephone system manufacturer, model and software version
  6. Original installation date of the system
  7. Any recent changes to the telephone system or the voice mail system
  8. Procedures for accessing the modem (such as telephone system extension number, mailbox number etc.)
  9. Extension numbers of the voice mail ports