Esna’s Remote Installation services help to ensure the best deployments in the shortest time possible. Our Remote Installation helps organizations to lower their deployment costs, improve ROI and reduce their carbon footprint by “Going Green” and minimizing travel and unnecessary consumption of resources without compromising the quality of an installation and deployment.
Benefits of Remote Installation include:
Esna partners have the option to select the Esna support tech (based on availability) they would like for their project
Remote install sites get priority queue status and access to the priority support queue
Remote install costs are fixed to eliminate over or under estimates on deployment time
Esna partners receive priority support services throughout the entire set-up and cut over process. Esna’s technical support will assist in the complete install of an Esna solution.
Scheduling has to be done at least one week in advance of the installation. An Esna support technician will then be assigned to the project. When requesting this service, Esna partners will be able to select their top 3 choices for an Esna support technician. We will do our best to assign the technician of your choice based on availability.
Esna offers three cost effective installation service packages. Simply choose the one that best fits your needs and contact your account manager to book your installation.
Esna technical support reps are on-call and available after normal support hours. All support calls will be returned within one hour. After hours installation support
After hours installation support
Esna technical support resources can be made available for after hour installations. Please contact support with a 48 hour notice and an Esna support representative will be available. Additional charges may apply after hours services.