products | presence

Rewriting the rules of business by simplifying the process, providing instant availability and connectivity anytime, anywhere and to anyone in your organization.

 

Many organizations today are 'extended enterprises', networked organizations comprised of employees, suppliers, partners and customers! The ability to communicate in real time defines their competitiveness and survival in the business world.

Telephony Office-LinX is a real-time presence management server that delivers live communications between voice and data networks. It enables organizations to know in real-time the status and availability of their workforce, providing individuals the tools to communicate with one anothe, leveraging both data and wireless networks for instant text and SMS messaging from any device.

presence & messaging

  • Presence management tools offer immediate notification of staff availability and easy access for remote users with office staff
  • Instant messaging provides real-time ability to communicate with users logged onto the internet and wireless network via SMS
    • Both internal and external users can send message via IP to any user in or out of the office
    • Dramatically lowering internal communications by eliminating cell charges, LD and internal telephone tag
  • Easy access to the corporate directory, via speech on the phone or directly from the PC, users can see other employee's real-time status and communicate! Users can text them, SMS their cell phone or simply call them with one simple click of the mouse
  • Users can identify a caller and consequently prepare for incoming calls - leading to a better customer service in the way they answer and respond to live calls
  • Smart Tags and virtual modem turns the users Windows PC into a telephone. Users have the ability to dial from any application
  • Voice recording features allows users to log calls for future reference and have a detailed record of their conversations stored securely in e-mail
  • Missed calls can be pulled out of voicemail even when on the road to ensure real-time connection resulting in less messages