UC Client Manager Desktop Application

Instant communications unified for the real-time enterprise!

Real-Time Enterprises

Many organizations today are "extended enterprises"—networked enterprises comprised of employees, suppliers, partners and customers! The ability to communicate in real-time defines their competitiveness, and survival in the business world.

Competitive advantage is no longer a single core capability: It is about knowledge workers versus the knowledge of competitive workers, and the productivity and responsiveness of sales and support staff versus the competitors.

Extended enterprises need communication tools in order to be agile and competitive. They need tools that help them make quick, informed decisions, by accessing resources (data and management) in real-time.

Instant real-time communications for organizations will be one of the key technological innovations over the next few years. Beyond increasing productivity, it will change the way people work; smarter, faster and with the ability to transfer/access knowledge across extended organizations in real-time.

Instant Communications

UCLINK is a real-time presence management solutions for the Office-LinX Unified Communications platform. Live desktop communication between voice and data networks allow organizations to know in real-time the status/availability of their workforce and provide individuals with the tools to communicate instantly. Leveraging both data and wireless networks for instant text and SMS messaging from any device.

UCLINK is a business desktop software that enables real-time instant communications between employees, customers and suppliers to enable better business productivity, customer service and cost savings.

UCLINK Delivers:

• Instant messaging to any device or desktop
• Real-time secure presence and availability across your workforce
• Outlook integration for contact dialing and incoming screen pops
• Call logging and recording integrated to e-mail
• Screen pops support for Microsoft Outlook, Multiactive Maximizer, GoldMine and ACT
• CRM integration for informal call centres with API script - ie, Microsoft CRM support
• SMS text messaging from Outlook

UCLINK Desktop

Linking you to real-time communications—the UCLINK desktop is an integrated communications client designed to help knowledge workers communication instantly in real-time.

How does it work?

UCLINK desktop client integrates with Microsoft Office system applications and telephony enterprise infrastructure.

Find and connect with co-workers instantly

In a world of "communication overload" where virtual working continues to increase, our current forms of asynchronous communications are no longer satisfactory. UCLINK integrates rich communication capabilities to allow teams and information workers to easily communicate right away.

Perks

• Find people you need to communicate with easily through integration of exisitng corporate directories
• Communicate seamlessly with others in different locations or time zones, with live access to users status and availability
• View rich information about a contact's availability - details about their schedule, or even their "out of office" message, using integration with Microsoft® Office Outlook 2003 and Microsoft® Exchange Server
• Avoid continually checking for colleagues' status. LINK lets you tag key contacts so you can know when they become available so you can you communicate with them more quickly
• Use 1:1 text-based instant messaging (IM) conversations that can conducted over a local or wide area network
• Integrate mobile phones for IM to SMS messaging
• Bring together all communication endpoints - Telephone, PC, Mobile etc. The enterprise telephone has been a key form of real-time communications for some time, although until today it has not been well integrated with the PC and mobile phone. UCLINK bridges the gap between the enterprise phone and the office network
• Initiate telephone calls with your enterprise phone directly from any windows based application, or other applications such as Outlook, without having to take the number out of one application and dial it into the phone.
• Forward your desk phone automatically, based on where you are—if you walk away from your desk, your calls can automatically be diverted to a mobile phone.
• Access phone features via the UCLINK desktop—accept, transfer, and divert calls or add people to the phone conversation—through an easy-to-use, intuitive user interface, rather than having to remember complicated sequences to dial into a telephone.
• See pop-up notifications for incoming calls. Integration with Outlook and your corporate directory lets you know who is calling you and whether they are online of offline. With one mouse click, you can answer the call if you are next to your phone, or, divert the call to another number such as a mobile or home phone.

Web Client System Requirements

UCLINK web client provides instant messaging and presence to users who are connecting either from within the corporate network or outside. UCLINK web client server components are part of the Office-LinX server deployment. For users, there are no client components to install; all you need is a web-browser and network connectivity to the Office-LinX server. Web Client, the browser-based client for the Office-LinX server has requirements for the systems on which the server components are deployed, and a list of supported browsers.

To use Web Client you need:

Additional Resources

• Optional Addons
• Office-LinX