Esna Officelinx Speech services provides your organization with cost effective speech applications that help to automate business processes, improve employee productivity, reduce costs, and increase customer satisfaction.
Greet callers, access directories, route calls and retrieve information with Esna Officelinx auto attendant application. Callers dial one number to reach a speech attendant that allows them to simply speak the name of the person they would like to reach, as opposed to dialing in using their number keypad. Esna Officelinx auto attendant is fault-tolerant and scalable to meet the needs of any size organization. It comes standard with Esna Officelinx Messaging and Esna Officelinx Collaboration + Messaging solutions.
Interactive Voice Response (IVR)
Esna Officelinx’s IVR application is a highly accurate and cost effective solution that utilizes open standard-based scripts to seamlessly integrate with multiple databases and applications to provide robust and reliable call routing.
Speech Enabled Authentification
Speech enabled security utilize voice prints for authentication and access to business applications. Speech authentication provides the highest level of security for organization that must protect the integrity of their networks. With speech authentication your organization can build advanced workflow solutions such as phone access to your email and network password resets.
Esna Officelinx Speech services transcribe voice messages into text. This optional service can be enabled with any of Esna’s unified messaging and communication solutions. Text transcriptions of voice messages are sent directly to your email inbox and are accessible from your computer or smartphone.
Esna’s TTS service leverages Nuance® RealSpeak™, the most widely used TTS solution in the world, so you can receive their e-mail messages over the phone. This optional speech service is currently available in 12 languages (US/UK English, Dutch, French, German, Italian, Mexican Spanish, Swedish, European/Brazilian Portuguese, and Mandarin/Cantonese Chinese).