Esnatech Unified Communications for Salesforce.com

Managing and growing your company’s customer relationships require great customer service, access to up-to-date customer information and the ability to easily communicate with customers and peers.  Esnatech Office-LinX™ is a cloud-enabled unified communications (UC) platform that helps your sales and service organizations to collaborate more effectively and work more productively within Salesforce.com.

Office-LinX works with both TDM and IP-based PBX systems and provides full CTI compliance.  It is an easy -to-use solution that seamlessly integrates UC services such as call control, click-to-dial and presence with Salesforce.com that allows users to:

• Reduce call time for inbound customer calls by providing immediate access to vital customer information such as order history, notes from previous calls and service level agreements
• Enhance call center efficiency and performance by providing agents with click-to-dial and screen pop capabilities that reduce time and help personalize customer service
• Accelerate call processing and outbound calling with integrated click-to-dial capability with Salesforce.com’s softphone application
• Access the same integrated UC services with Salesforce.com whether in the office or working remote
• Automatically log incoming and outgoing calls as events directly in Salesforce.com

Amplify Productivity with Office-LinX Integration with Google™ Apps

Office-LinX works natively with Google Apps providing companies that have integrated Salesforce.com and Google Apps more communication tools to enhance user productivity.  Office-LinX provides federated presence into Google Talk with direct access from Salesforce.com and unified messaging with Google Apps.  User s can quickly associate voice messages, faxes and conversations with records in Salesforce.com .  Other Office-LinX features include:

• Click to Dial Screen pops within Salesforce.com
• FMC Mobility integrated with Gmail, Calendar and Sites
• Fax Messaging and Fax Server functionality from Gmail
• Fixed-to-mobile integration from Gmail with iPhone, Android, BlackBerry and Windows Mobile
• Integrated eFax services with Google Apps

Related Documentation

• UCCM Plugin for SF.com